Best Bargain Global Pte. Ltd. – Customer Service Officer

Customer Service Officer

Oct - Dec 2012

Retail / eCommerce

$600 monthly

Established in 2012, Best Bargain Global Pte. Ltd. has since transformed to become Singapore’s Number One online shopping platform and it is specialised in B2C marketing industry, offering what you’d love to have at the best bargain. Best Bargain Global are also expanding its business territory into Malaysia, Indonesia, Thailand and other countries in the fourth quarter of 2012.



Best Bargain Global remains unrivalled in providing both customers and merchants with the experiences you never knew you could get in Singapore. We cherish the remarkable partnerships we have with our merchants and take pride in passing the great savings directly to our valued customers.



At zero risk, our reputable merchants gain new customers through these partnerships, recognizing the benefits of being featured on Best Bargain Global. The invincible Best Bargain Global welcomes you to check us out on Facebook and follow @ BestBargain to interact with us!



To support our expansion, we are looking for bright, hardworking Sales and Marketing Executive/Managers (Online Marketing) to serve our clients in Singapore and the region. Our clients are mainly worldwide leaders in the hotel, restaurant, travel group, airline, entertainment industry and consumer products/services industries.





Responsibilities:

• Attend to all calls pertaining to complaints, lost and found and general enquiries

• Provide effective service recovery for complaints

• Ensure appropriate and adequate investigation are carried out for all cases

• Ensure performance measures are met at all times

• Update status of complaints and lost and found

• Deliver product training to customers

• Do some market analysis/research

• Identify the needs of prospective clients in assigned areas for settlement and custody

• Provide solution to customer queries and maintain favourable relationship with customers to enhance their loyalty to the company

• Establish and maintain excellent relationships with existing and prospective customers.



Requirements:

•Min GCE “O” Level

•Min 1 year of relevant experience in customer service

•Experience in Call Centre is a PLUS

•Pleasant personality with good communication skills, effectively bilingual with ability to speak dialects is a PLUS

• Able to multi-task work under pressure in a fast paced environment

career@bestbargain.com.sg