Banyan Tree Hotels & Resorts – Sales Coordinator

Invests an average of 60% of time on sales administrative support:

• Implement good account management and servicing practices in accordance to BTHR principles
• Manages in-coming enquiries received via fax, phone and email effectively to ensure all calls are handled professionally, promptly and courteously.
• Generates proposals and contracts based on information provided by supervising sales leaders
• Ensures seamless conferences and events from acquisition to delivery through the sales force and events teams
• Grows an active database of accounts with comprehensive profiles in coordination with the hotels, sales force, and the BTHR Customer Relationship Management (CRM) team
• Supports supervising sales leaders in the preparation of overseas sales trips and trade shows when required

Invests an average of 20% of time on the selling process:

• Conducts familiarization trips and site-inspections proficiently
• Cross-sells all BTHR brands globally where possible
• Provides professional advisory to the assistant director of sales, managers and coordinators

Invests an average of 20% of time on researching designated markets by:

• Understands the dynamics of competing hotels, assigned or otherwise, to solicit information for strategy building
• Understands the total revenue impact of accounts on the hotels for better negotiation and yielding opportunities, and reviews business activities and its results to ensure goals are on pace
• Directs the coordination of ongoing research of the travel industry local, regional, and international markets to detect market trends and uncertainties, and related information for development of new marketing strategies
• Providing professional advisory to the Assistant Director of Sales