- Experience Level
- Entry Level / Junior Executive
- Job Period
- Immediate, min 3 mths
- Profession
- Customer Service / Communications
- Industry
- Others
- Location Name
- 19 Carpenter Street #04-01 S(059908)
- Job Description
- ATE is Singapore’s premier integrated media, communications and events group. Ate offers premium consultancy services across all areas of lifestyle, ranging from hospitality and travel, to food & beverage and luxury.
====================== General Description ======================
Reports to Senior Consultant and Consultant - Palate interns will be trained and guided accordingly to perform administrative duties to support the marketing and sales effort of the Palate team in the following areas.
===================== Job Scope =====================
1) Partner and Member Engagement
- Reply enquiries on email
- Reply enquiries on Facebook
- Post on Facebook – new promos, news, new restaurants etc
- Update Palate website
- Answering Palate hotline calls
- Reporting complaints to Senior Consultant/Consultant for immediate recovery actions
- Dissemination of eDMs to members – have to coordinate the artwork and mailing it out via Mail Chimp
- Checking the CRM and exporting the mailing list
- Assist with customer service recovery – when wines are given out, update the wine inventory file
- Help with photocopying of promotion deck and restaurant training materials
- Maintain a stock list of all the POPs materials in our office
- He/She must be able to apply a standard verbiage when handling member enquiries on the phone
2) New Palate Members
- Ensure new member’s details are updated in database folder in shared drive
- Imprinting of new member card and mailing of card to member
- Update the Voucher Inventory file when a voucher pack is given out. Fill up the spaces beside the appropriate serial number
- For all Mr & Mrs Smith (MMS) vouchers, there needs to be a voucher code. Voucher codes can be found in the file Mr&MrsSmith Voucher Codes for Palate
3) Events
- Liaise with merchants that Palate is going to do event with
- Mechanics and theme of event
- Logistics
- Coordination artwork for the invite to members
- Dissemination of invite
- Keeping track of the RSVPs
- Managing the registration desk on event site
4) Merchant Partnerships
- Liaising with merchants with regards to all aspects of the programme:
o Collateral – photos; press release; extra T&C
o Events
o Customer issues
o Marketing initiatives
o Any issues that the merchants have
o Update and maintain merchant’s details folder
o Preparing proposal/contract for partnership renewal and partnership requisition
====================== Knowledge & Skills Description ======================
Candidates should be capable of initiating and maintaining strong personal relationships with both partnering merchants and members. A high degree of organization and self-motivation is required. Intern must be able to quickly learn and understand the T&C of Palate programme.
This position is already closed and no longer available. You may like to view the other latest internships here.
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- Company:
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