All Deals Asia Pte Ltd – Customer Service Executive

Customer Service Executive

Nov 2012 onwards (min 3 mths)

Others

$600 monthly

As one of the top eCommerce players in Singapore and Southeast Asia, AllDealsAsia.com is a one stop platform that aims to provide its audience with the best deals and offers in the market. ADA scouts and aggregates all the best deals available in one single website so that you can discover cool things to do in your city while receiving huge discounts ranging from 50-90%. Like our Facebook page at www.facebook.com/AllDealsAsia so that you won't miss any great deals!

Job Description:

Handling all enquiries and requests of customers by providing help and advice

Communicating courteously with customers via phone, email, and internet, both written and in speech

Investigating and resolving the problems in an efficient and professional manner

Assessing the situation and determining an appropriate suitable course of action

Handling stressful and difficult situations by providing resolution for the customer and the company

Following all company protocols while dealing with customers

Following up with complaints or enquiries of customers, issuing customer refunds or compensation, and forwarding customer concerns to upper level management when required

Requirements:

Interest in the daily deals/group buying industry/eCommerce in general

Good communication, telephone and negotiation skills

Excellent customer service orientation and having an intimate understanding of customer needs

Experience in call centre/customer service activities is a bonus

Ability to communicate in Mandarin is a bonus

Strong problem-solving skills

Organized, meticulous and good in administrative work

Proficient in the use of Internet/MS Office

Able to work independently as well as in a team

Ability to multi-task, work under pressure and meet deadlines

Able to start immediately / commit at least 3 months