Tate & Tonic – Junior Customer Happiness Officer (Fashion Startup)

THE ROLE

We are looking for a highly motivated, genuinely passionate Junior Customer Happiness intern to help us improving the standards of excellence of our Customer Service department. You will work closely to our Head of Customer Happiness to ensure we keep on delighting our customers while keeping our fast growth trajectory.

Only Internship position available.

HOW WILL YOU SPEND YOUR TIME

• Answer customer queries on all sort of order related queries (deliveries, payments, etc) through means of email and phone calls
• Follow through the entire order cycle from the moment a order is made to the final collection of the box
• Liaising with our logistics provider in terms of interactive monitoring, scheduling and trouble shooting of our daily shipments
• Facilitate root-cause investigation and follow-through on corrective actions

WE ARE LOOKING FOR SOMEONE WHO

• Is genuinely passionate about delivering happiness to customers
• Has excellent communication skills (perfect verbal and written English)
• Has laser focus attention to detail
• Is a hard-working and driven person
• Is a proactive problem solver
• Is really passionate about start ups and building things (which he can prove it to us)
• Has a positive attitude and likes to have fun, aka laughs a lot, while getting sh** done
• (bonus skills) Has previous experience with Zendesk

WHAT DO WE OFFER YOU

• Joining a disruptive company in its most exciting startup phase
• Being able to directly impact the growth potential of the business
• Being exposed to differents tasks and activities from day 1
• Working with people who are contagiously passionate about their work
• Improving the looks of thousands of customers while making their life easier
• Working in our glamourous open space office with two other startups