Company
Shang Commerce Pte Ltd
staffondemand.sg
Designation
Customer Relations Intern
Date Listed
23 Jul 2015
Job Type
Entry Level / Junior Executive
Intern/TS
Job Period
Flexible Start - Flexible End
Profession
Others / General Work
Industry
Others
Location Name
Singapore
Allowance / Remuneration
$800 - 3,000 monthly
Company Profile
Shang Market is an exciting new start-up venture which was conceptualized with the idea of bridging the gap between the rapid and explosive growth of the internet and traditional successful businesses. We provide a conglomeration of services targeting how to leverage on the massive growth of the internet to value-add to traditional businesses.
Job Description
Job Description
Qualifications
Job Purpose
- Identifying the needs of customers and collect feedbacks for further improvement on customer service
- Providing support which ensure smooth operations of the department
Duties and Responsibilities
- Adhered to all SOPs and achieve desired KPIs
- To provide an excellent and satisfactory customer service
- Handle in-coming phone calls, managing email responses and enquiry via social media
- Answer to consumer dispute and feedback
- Liaise with Merchant on consumer dispute and feedback within stipulated deadline
- Need to communicate issues to Executive and or Superior for further assistance when needed
- Assisting Executive or Superior with any other task assigned
Requirements
- Fluent in English and Mandarin to liasie with mandarin-speaking clients
- Customer service oriented, possess initiative, proactive and able to multi-task
- Proficient in Microsoft Office
- Able to start immediately or within short notice
This position is already closed and no longer available. You may like to view the other latest internships here.
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