Healint Pte Ltd – Social Media Community Intern

Company
Healint Pte Ltd
healint.com
Designation
Social Media Community Intern
Date Listed
05 Nov 2014
Job Type
Entry Level / Junior Executive
Intern/TS
Job Period
Immediate Start, For At Least 2 Months
Profession
Customer Service / Communications, Food Services / F&B, Marketing / Public Relations
Industry
Computer and IT, Healthcare / Fitness / Sports, Retail / eCommerce
Location Name
Singapore, West Region
Allowance / Remuneration
$500 - 800 monthly
Company Profile


About Healint

Innovation in Healthcare Data Analytics – Behavior and Sensor focused – based in Singapore.

At Healint, our mission is to bring wild innovation into the more controlled world of healthcare. We start with Singapore, Japan … and soon in the rest of the world.

Startup founded in 2013 in Singapore, our first investors are from all over the world, Board members from Google, National-Neuro-Science Institute, and a Japanese investment trust.

In the core-team, the first 4 team members speak fluently: Japanese, Mandarin, Cantonese, Vietnamese, French, German, Malay, English, Arab, and a little bit of Singlish. If sometimes you are tired of English…. or wish to add another language for the fun.

You will find a team loving science and technology, and eager to push innovation to the patients FAST!
Job Description
Social Media Community Intern

Healint is looking for a motivated Social Media Community Intern to join our team. The position will be responsible for attending to our users’ daily inquiries and assisting them with any issues they face. The position will also be responsible for working closely with the engineering team to handle any escalated issues, ensuring that the company is able to deliver a high quality experience to our users. 


Roles and Responsibilities - What Will I Be Doing?

As a frontline representative of the company brand, you are required to be user-oriented, be organized, possess good communication skills, possess good service language and have professional work ethics.

-   Responsible for design, layout and development of website. 
- Attend to daily inquiries from our users.
- Provide first-level support to our users and assist them in resolving their issues.
- Provide second-level support to our users in collaboration with our engineering team and assist them in resolving escalated issues.
- Be well-versed in crafting professional service-oriented email and instant messaging replies, have a pleasant speaking voice and possess good communication skills to converse with our users over the call.
- Stats check and user feedback which includes:
  1. Google Play developer stats.
  2. Respond to user ratings and feedback on Google Play developer site, Emails, Phone calls.
  3. Proactively write back to users (if emails are available).
  4. Solicit user feedback via emails or phone calls.
  5. Consolidate all feedback and keep track of top feedback (positive and negative).
  6. Keep written record on Google Drive.
- User email communication for top user feedback, product release and so forth.
- Social media content generation for Facebook, Twitter and LinkedIn.


Requirements - What Skills Do I Need?

Basic

-          ITE qualification and above.
-          Social media savvy.
-          Online community management experience – FB, Twitter, Google+, Instagram.
-          Customer service experience.
-          Design experience – Photoshop.
-          Strong verbal and written skills.
-          Strong analytical skills - analyze effectiveness of advertising campaigns - conversion, $/install, etc.
-          Ability to work multitask and work under pressure.
-          Fast learner and good problem solving skills.
-          Strong organizational and communication skills.


Plusses

-          PR experience.
-          Foreign languages ability such as Japanese, French, Indonesian, Filipino.
-          Passionate about the healthcare industry.

This position is already closed and no longer available.  You may like to view the other latest internships here.

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